Senior Sales Engineer - LivePerson (Tenfold)

2021 - Current

• Leading technical conversations with prospective clients and delivering business and technical value propositions
• Using storytelling methodology to lead potential clients through their customer journey
• Building and delivering voice analytics enablement content to LATAM and EMEA teams leading to a 35% increase in closed opportunities
• Collaborating with Account Executives to drive sales to the finish line as a trusted advisor delivering technical workshops and discovery

Solutions Engineer II - Vonage Business

2019 - 2021

• Recognized as contact center specialist with a focus on CRM integrations involving CTI direct into Salesforce and Microsoft Dynamics
• Developed and delivered presentations to articulate technical and business value concepts relevant to each specific account environment
• Accelerated Channel Partner enablement which resulted in a 10% increase in partner engagements
• Led weekly team meetings and established internal channels with daily technical updates for the sales organization

Senior Sales Engineer - Star2Star

2014 - 2019

• Trained new partners and resellers during traveling road shows across the US as the technical representative to ensure a great customer experience
• Collaborated with Customer Success to build Statements of Work (SoW) and other technical documents
• Developed and directed the Professional Services department leading to a 25% increase in unclaimed revenue
• Supervised a team of Sales Engineers and Developers who focused on delivering customized SaaS solutions within multiple verticals

Sales Engineer - Mitel Networks, Inc.

2011 - 2014

Senior Systems Engineer - Packet Fusion, Inc.

2007 - 2011

Owner - Orange Telecom, Inc.

2005 - 2007

Operations Manager - Convergence Services, Inc.

2004 - 2005

Project Manager - Scottel Voice & Data, Inc.

2002 - 2004

Technical Support Specialist - Williams Communications

1998 - 2002